Frequently Asked Questions (FAQ) - Ellie Rose
Welcome to the Ellie Rose FAQ section! Here, we address some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to reach out to us at info@shopellierose.com.
At Shop Ellie Rose, we offer a variety of stylish and functional products including:
- Phone Charms: Featuring designs in clear holographic, rose gold, silver, hot pink holographic, and more.
- Power Products: Such as power banks, wireless chargers, and USB 3-in-1 cables.
- AirPods Cases: Designed to provide both protection and style.
- Pen Cups / Makeup Brush Holders: Available in white marble, pink onyx, and black faux leather.
- Wall Chargers: Efficient and sleek charging solutions.
- Crossbody Phone Straps: Combining convenience and fashion.
Weekly Planner Pad with Rose Gold Pens: For organizing your week with elegance.
Placing an order is simple! Just follow these steps:
- Browse Our Products: Visit our website and browse our product categories.
- Select Your Item: Choose the product you want and click on it for more details.
- Add to Cart: Click on the "Add to Cart" button.
- Proceed to Checkout: Once you're ready, click on the shopping cart icon and proceed to checkout.
- Enter Shipping Information: Provide your shipping details.
Complete Payment: Choose your payment method and complete your purchase.
We accept various payment methods including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
No, at this time we cannot ship internationally.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s site.
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we may not be able to make changes or cancel it.
We accept returns and exchanges under the following conditions:
- Returns: Items must be returned within 14 days of receipt. They should be unused, in their original packaging, and in the same condition as when you received them.
- Exchanges: We offer exchanges for items of equal or lesser value. Please contact us to initiate an exchange.
For more details, please review our Return and Exchange Policy.
You can reach our customer service team via:
- Email: contact@shopellierose.com
Contact Form: Available on our website under the Contact Us section.
To stay updated on the latest products, promotions, and news, follow us on our social media channels for real-time updates.